Here we have gathered the most common questions we have got from our customers. Hopefully the answer to your question is here. Otherwise, you are of course welcome to contact us with your questions or comments.
Why don’t my contact and address details come up every time I want to report a fault?
This is a setting that you can easily change. For example, this is how it works in Internet Explorer 8 and 9: Go to the ‘Tools’ menu, select ‘Privacy Settings’ and then ‘Internet Options’. Select the ‘low’ setting to enable cookies. However, we recommend that you contact your IT department before making changes to your browser settings.
What should I do if I can’t find my property?
There are several reasons why you may not be able to find your property:
1. Fault reporting requires you to enter the address you are at in the address field and nothing else. So you mustn’t enter additional information in the address field, such as what floor you’re on, etc.
2. After entering three letters, the website will suggest possible addresses from our database. Check if the address you are entering fits one of the alternatives.
If you still can’t find your address, please contact Fabege on 08-555 148 00. We’ll be happy to help.
Why do I get an error message when I try to submit a fault report?
Unfortunately this could be due to a number of different reasons. To enable us to offer you the best possible service, please contact Fabege on 08-555 148 00 for personal assistance.
I need a personal contact. Who can I call?
You are always welcome to call our reception on 08-555 148 00, and they will put you through to a member of staff who can help you with your report. If you want to reach someone in your property team, the contact details are on our website, please check your property page. Go to the ‘For our tenants’ tab and enter your address in the field underneath the heading ‘search your property’. Your property will then come up and you will find contact details.
I’ve just submitted a fault report. When will I get a reply?
Reports submitted via our online form are dealt with on weekdays between 7.00 am and 4.00 pm. We try to rectify any problems and respond with a status update as soon as we can. If you have questions about your report, you can always call us and ask for a status update. Call 08-555 148 00, stating your case number. You will be assigned a case number via an automated email once you’ve submitted your report.
I’ve submitted a fault report. Why has no-one contacted me?
We try to deal with the reports we receive as quickly as we can. If you have any questions about your report, you can always call us on 08-555 148 00 for a status update. Please state your case number so we can provide swift service. You will be assigned a case number via an automated email once you’ve submitted your report.
Who do I contact if I have questions about my premises/rent/etc.?
You can also use our fault reporting form to ask questions. Your questions will be handled by our property team so we can give you the best possible response.