Our presence, availability and responsive approach strengthen our relationships and help us grow with our customers. Whatever the challenge, we try to be flexible and find solutions that meet their needs, and through our long-term partnerships we create sustainable working and urban environments.
Customers
Our customers are our partners
Customers
Material topics
- Good health
- Security
- Indoor environment
- Energy use
- Greenhouse gas emissions
Examples of objectives and activities
- 100% green leases.
- CSI rating of at least 80.
- Over 150 in-depth customer dialogues.
- Expanding concepts for health-certified workplaces.
GRI Standards
- GRI 302: Energy
- GRI 305: Emissions
- Fabege-4: Fitwel certification
- Fabege-2: Security measures
- Fabege-5: Percentage BREEAM-certified properties
Impact in the value chain
- Direct impact on customers’ indoor environment and indirect impact on their business.
What we want to achieve
- We aim to be a proactive partner that puts people front and centre; that through innovation, responsibility and flexibility enables customers and businesses to develop.
What we do
- Design premises with a focus on health, indoor climate, greenhouse gas emissions, reuse, sustainable choice of materials, renewable electricity, flexibility, energy efficiency improvements and sorting waste for recycling under the remit of green leases.
- Health and environmentally certified premises to BREEAM standard, buildings and districts that offer customers good opportunities to make sustainable choices.
Policies
- Sustainability and environmental policy
- Sustainability targets
- Code of Conduct
- Safety policy
- Other procedures
Evaluation
- Analysis of customer satisfaction rating (CSI).
- Analysis of regular customer dialogues.
- Policies are evaluated annually and set by the Group Management Team.
